*EXCHANGES ARE FREE. NO RESTOCKING FEES APPLY TO EXCHANGES.

Need to exchange something? You must email us at powersportssupply@gmail.com and we will issue an return authorization number. Send back any item within 30 days of receipt (see your packing slip for final return date). Exchanges are FREE of charge NO restocking fee. YOU MUST FILL OUT THE RETURN/EXCHANGE FORM THAT CAME WITH YOUR ORDER.

As you may expect, your purchase must be in unused condition, with its original packaging intact. Please take a look below for specific instructions regarding your merchandise.

EXCHANGES

If you need to exchange an item or items, it's FREE. NO RESTOCKING FEES APPLY TO EXCHANGES.

REFUNDS

YOU MUST CALL OR EMAIL US FOR AN REFUND RETURN AUTHORIZATION NUMBER. NO REFUNDS ON SPECIAL ORDERS. If an item is not in stock and we have to special order the product for you it is not returnable NO EXCEPTIONS. Have your order number ready. Refunds are subject to a 10% restocking fee. If your order was free shipping you will be charged flat rate $19.99 shipping charge. We can accept returned merchandise for up to 30 days from the date you originally received it. The packing slip that came with your order shows the final date by which we can accept the return. NO RESTOCKING FEES ON EXCHANGES. EXCHANGES ARE 100% FREE!

FAQ's

When Will My Credit Card be credited?

Once your return has been received and accepted, please allow one to two billing cycles for your credit to appear on your statement.

Will I Be Charged for Return Shipping?

Return shipping is at your expense, using the carrier of your choice. Please make sure you keep a tracking number for your records. When shipping an item back to us from outside of Canada please ship my mail only. If broker’s fees and duties are charged to us upon entry into Canada the consumer is 100% responsible for these charges.

How Do I Make an Exchange?

Just fill out the exchange slip that is included in your package with the following information. If you did not receive an exchange form, please provide us with the following information.

•Copy of Invoice or Order #.

•First and last name and email address used to place order.

•List the item(s) that you are exchanging. Note the reason for the exchange.

•Detailed instructions to what you would like for us to do with your order, for example different size, style, or color. Please indicate item # and size.

•We strongly recommend you make a copy of your invoice number and fill out exchange paperwork to keep for your records.

•Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order.

•We also suggest sending all packages back to our warehouse using one of the major courier services if you are located in Canada UPS, FedEx, Purolator, Canpar or DHL. If outside of Canada please ship by USPS (mail/post) Keep the tracking number for your records.

• Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.
• Returns coming from outside of Canada. Sender is responsible for brokerage fees and duties.

Late Returns

Unfortunately, items received after the 30-day return period cannot be accepted for a refund or exchange, and your package will be returned to you. If we receive the same late return package a second time, we will keep your merchandise and no credit will be issued.

Directions for General Returns

What carrier should I use?

You may use the carrier of your choice; however we suggest using either UPS, FedEx, Purolator, Canpar or DHL (OUTSIDE OF CANADA SHIP BY USPS MAIL/POST). Simply address your return package to the CRAZY AL'S return address shown at the front of your packing slip. Then take your package to the carrier of your choice. We highly recommend using a carrier that has tracking information. Return shipping is at your expense and is not refundable.

General Merchandise

Please Note: To be accepted for return, items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you and no refund will be issued.

All you have to do is fill out the Return/Exchange slip that came with your order with the following information If you did not receive an exchange/return form please follow the following guidelines to ensure we refund your order promptly.

1.Copy of Invoice or Order #.

2.Billing First & Last Name

3.Email address used to place order.

4.List the item(s) that you are returning for a refund.

5.Note the reason for the return

6.Detailed instructions to what you would like for us to do with your order.

7.We strongly recommend you make a copy of your invoice number and filled out return paperwork to keep for your records.

8.We also suggest sending all packages back to our warehouse using the major courier services such as UPS,FedEx,Purolator,Canpar or DHL. Keep the tracking number for your records.

9.Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order

10.Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.

11.We do not refund shipping charges.

1. We suggest that you make a copy of both invoice and return/exchange form to keep for your records.

2. Please address your package to the Bikerleathers.ca address located on the front of your packing slip.

3. Pack the merchandise you are returning, including the original packing slip, in an appropriately sized box.

4. Please follow our guidelines to return merchandise as this will ensure your order will be processed correctly once it is received.

5. After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card originally used to place the order. Please allow one to two billing cycles for your credit to appear on your statement.

Return Shipping Address:

North American Return Center

Powersport Supply North America Inc. DBA/Sledup.com

2-4300 Wellington Road South

London ON N6E 2Z7 Canada

Ph- (519)-686-0464. F- (519)-686-5464. Email- Customerservice@sledup.com

Please note the following:

No item that is damaged, soiled or worn will be accepted for an exchange. All Items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way that renders the item not resalable, the item will be sent back to you and we will not exchange your order. Please follow these guidelines to send back your order to be refunded

JACKETS

All jackets must be properly packed to avoid wrinkles to the leather and or any damage that can occur on route to our warehouse. Fold items neatly to avoid wrinkling the leather. Use an appropriate sized box to ship back your order. All hang tags must be attached to the jacket. If the hang tag is removed or not included with the product, there will a restocking fee applied to your return. If the item you are returning has removable armor and has been removed, please place the armor back in the correct place on the jacket or you will be charged a restocking fee. Do not include the armor within the package contents. All armor must be returned with the jacket.

FOOTWEAR

Follow the DIRECTIONS FOR GENERAL RETURNS above to return your footwear within 30 days of receipt. All boots must be properly packaged and returned in their original box. The boot box cannot be used to ship the item back to us, as it is not strong enough for shipping and the contents can be damaged. If boots are not packaged correctly and are damaged on route to our warehouse, the item will be refused and shipped back to you.

Boots that are used, dirty, with thread loss or heavy wrinkle cracks at the front of the boot caused by usage will not be accepted for a return. The package will be sent back to you as they are not resalable.

Try your boots indoors only. If you feel they are not comfortable, do not continue to wear them.

If you return a pair of boots without the original box, there will be a restocking fee applied to your return at our discretion.

If you have further questions, please contact our customer service hotline at 519-686-0463

HELMETS

Properly package all helmets sent back to our warehouse. If helmets are damaged on route back to our warehouse because you did not package them correctly, the item will be refused and shipped back to you. Do not use the helmet box to ship your order back to our warehouse. It can easily be damaged as the helmet box is not made for shipping but for storage. All packaging materials must be included with the helmet. If your helmet appears to have been worn, it will be refused and sent back to you. Follow the directions for General Returns above.

HEAVY OR BULKY ITEMS

Certain products have special return instructions due to their size or weight. To return them, please contact Customer Service for return instructions.

Directions for Exchanges

You have a full 30 days from date of receipt to exchange any product you ordered from Sledup.com.

Just fill out the exchange slip that is included in your package with the following information. If you did not receive an exchange form, please provide us with the following information:

•Copy of Invoice or Order #.

•Billing First & Last Name

•Email address used to place order.

•List the item(s) that you are returning for a refund.

•Note the reason for the return

•Detailed instructions to what you would like for us to do with your order.

•We strongly recommend you make a copy of your invoice number and filled out return paperwork to keep for your records.

•We also suggest sending all packages back to our warehouse using a major courier such as UPS,FedEx,Purolator,Canpar or DHL. Keep the tracking number for your records.

•Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order.

•Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.

•We do not refund shipping charges.

We suggest that you make a copy of both invoice and return/exchange form to keep for your records.