SLEDUP.COM ships most orders by Canada Post, Purolator and UPS. Most orders will be shipped within 3-10 business days, excluding special order items. If you require express shipping your order will ship within 1-3 business days providing the item (s) are in stock at our London ON, Canada warehouse. International shipping rates outside of Canada and US do apply and will be quoted on an on order basis. Flat rate shipping does not apply outside of Canada. Crazy Al’s SLEDUP.COM offers FREE CANADA POST EXPEDITED SHIPPING on orders over $99 within Canada, orders shipped within the US are flat rate $19.99.
Exchanges are accepted within 30 days of the original ship date. Shipping charges apply to exchanges. All items sent back for exchange must be in new unused condition.
All refunds are subject to a 10% restocking fee, and our original shipping cost. We can accept returned merchandise for up to 30 days from the date you received it. SLEDUP.COM IS NOT RESPONSIBLE FOR DUTIES AND BROKERAGE FEES. All returns to Crazy Al's must be insured and signature required by the sender. Crazy Al’s is not responsible for lost or damaged shipments.
Defective merchandise must be reported to us within 5 business days. Pictures can help speed up the process.
SEATS and PARTS
Crazy Al’s does not offer refunds or exchanges on SEATS, and PARTS.
When Will My Credit Card be credited?
Once your return has been received and accepted, please allow one to two billing cycles for your credit to appear on your statement.
Will I Be Charged for Return Shipping?
Return shipping is at your expense, using the carrier of your choice. Please make sure you keep a tracking number for your records.
How Do I Make an Exchange?
Fill out the exchange slip that is included in your package. If you did not receive an exchange form, please provide us with the following information.
Items received after the 30-day return period will not be accepted for a refund or exchange, and your package will be returned to you. If we receive the same late return package a second time, we will keep your merchandise and no credit will be issued.
Please Note: To be accepted for return, items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you and no refund will be issued.
Return Shipping Address:
North American Return Center
2-4300 Wellington Road South
London ON N6E 2Z7 Canada